Privacy Policy
Last updated: March 9, 2026
1. Introduction
Luna Clinic is committed to protecting the privacy and confidentiality of visitors and potential clients who interact with our website.
This Privacy Policy explains how we collect, use, and protect personal information submitted through lunaclinicgroup.com.
By using this website or submitting a consultation request, you agree to the practices described in this policy.
2. Data Controller
The entity responsible for the processing of personal data collected through this website is:
Luna Clinic
Website: lunaclinicgroup.com
Email: [email protected]
Luna Clinic acts as the data controller for any personal information voluntarily submitted through this website.
3. Information We Collect
When users submit a consultation request through our website, we may collect the following personal information:
First Name
Email Address
Phone or WhatsApp Number
This information is provided voluntarily by the user through the consultation request form.
We do not collect sensitive health or medical information through the website form.
4. Purpose of Data Collection
The personal information collected through this website is used exclusively for the following purposes:
Responding to consultation inquiries
Contacting users to schedule an initial consultation or intake
Providing information about Luna Clinic services
Managing appointment requests
Personal data will only be used for communication related to the requested services.
5. Legal Basis for Processing
The processing of personal data is based on the user's voluntary consent when submitting the consultation request form.
By submitting their information, users consent to being contacted by Luna Clinic regarding their inquiry.
6. Confidentiality
Luna Clinic treats all consultation requests and communications submitted through the website as confidential.
However, users should avoid submitting highly sensitive personal or medical information through the website form.
Clinical information should only be discussed during secure consultation sessions.
7. Clinical Relationship Disclaimer
Submitting a consultation request through the website does not establish a therapeutic or clinical relationship between the user and Luna Clinic.
A professional therapeutic relationship is only established after a formal intake process and mutual agreement to begin treatment.
8. Data Security
Luna Clinic implements reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, or disclosure.
However, no method of transmission over the internet can be guaranteed to be completely secure.
Users submit information through the website at their own discretion.
9. Data Sharing
Luna Clinic does not sell, rent, or trade personal information collected through the website.
Personal data may only be shared when necessary:
to comply with legal obligations
to respond to lawful requests from authorities
to support the provision of services requested by the user
10. Third-Party Tools and Services
This website may use third-party tools or services that support website functionality and communication processes.
These services may include:
website analytics tools
advertising tracking tools
communication or scheduling systems
These providers may process certain technical data according to their own privacy policies.
11. Cookies and Tracking Technologies
This website may use cookies or similar technologies to:
improve website performance
analyze website traffic
support advertising campaigns
These technologies may collect anonymous information such as:
pages visited
time spent on the website
interaction with website content
Users may disable cookies through their browser settings.
12. Data Retention
Personal data submitted through the website will be retained only for the time necessary to respond to the user's request or manage communication related to the consultation inquiry.
Users may request deletion of their personal information at any time.
13. User Rights
Users may request the following regarding their personal data:
Access to their personal data
Correction of inaccurate information
Deletion of their personal data
Requests can be made by contacting:
14. Intellectual Property
All content on this website, including text, graphics, design, logos, and materials, belongs to Luna Clinic unless otherwise stated.
This content may not be copied, reproduced, or distributed without prior written authorization.
15. Changes to This Privacy Policy
Luna Clinic reserves the right to update or modify this Privacy Policy at any time.
Changes will take effect immediately upon publication on this website.
Users are encouraged to review this page periodically.
16. Contact Information
If you have any questions regarding this Privacy Policy or how personal data is handled, please contact:
Luna Clinic
Email: [email protected]
Website: lunaclinicgroup.com